Get help with mani
Find answers, check status, or reach the team directly.
📚
Knowledge base
Find answers to common questions about Brand DNA, generation, campaigns, billing, and more. 25+ articles organized by topic.
Browse help center →📡
System status
Check if mani is experiencing any issues. Real-time status for API, generation queue, and web dashboard.
View status →✉️
Email support
Reach the team directly. Founder reads every email. Typical response time: under 1 business day.
Email support@maniai.com →💬
Community
Join other DTC founders using mani. Share workflows, ask questions, and get tips from power users.
Coming soon →Response times by tier
| Tier | Response time | Channels | Queue priority |
|---|---|---|---|
| Free | Best effort (48 hours) | Standard queue | |
| Starter ($29/mo) | Under 24 hours | Standard queue | |
| Pro ($79/mo) | Under 12 hours | Email + priority | Priority queue |
| Studio ($299/mo) | Under 4 hours | Email + dedicated account manager | Priority queue + named contact |
| Enterprise | Custom SLA | Email + dedicated + phone | Dedicated infrastructure |
Response times are measured in business hours. Emergencies (site-wide outages) are prioritized regardless of tier.
Still need help?
The founder reads every support email. No ticket system, no bots.
Email support@maniai.com